Frequently Asked Questions

We accept various payment methods to make your shopping experience as convenient as possible. Our online store accepts the following payment methods: - Credit and debit cards: We accept most major credit and debit cards, including Visa, Mastercard, American Express, and Discover. - PayPal: You can also pay with your PayPal account, which allows you to securely link your bank account, credit card, or debit card to your PayPal account. - Apple Pay: If you have an Apple device, you can use Apple Pay to quickly and securely check out without having to manually enter your payment and shipping information. - Google Pay: If you have an Android device, you can use Google Pay to make purchases with ease. Rest assured that all payment methods are secure and your information will be protected. If you have any questions or concerns about payment methods, please contact us for assistance.

Shonan-to, we want our customers to be completely satisfied with their purchase. If you are not satisfied with your purchase, we offer a 30-day money-back guarantee. If you would like to return an item, please contact our customer service team at contact@shonan-to.com to begin the process. Please note that the item must be in its original condition and packaging and the customer is responsible for return shipping costs. Once we receive the returned item, we will process the refund within 5-7 business days.

At Shonan-to, we strive to provide our customers with the best possible shopping experience. We understand that timely delivery is crucial, which is why we offer fast and reliable shipping options. The estimated delivery time for orders shipped is -typically between 3-5 business days. However, shipping times may vary depending on the destination, shipping method, and other factors beyond our control. We also offer expedited shipping options for customers who need their orders delivered quickly. Please note that shipping times may be longer during peak holiday seasons or due to unforeseen circumstances. If you have any questions or concerns about shipping, please don't hesitate to contact our customer service team. We're always here to help

At Shonan-to, we offer free shipping on all orders over $100. For orders under $100, shipping fees are a flat rate of $15. Once you have added items to your cart, you can enter your shipping address and see the shipping cost before checking out. We work with reliable shipping carriers to ensure that your items are delivered to you in a timely and secure manner. If you have any questions or concerns about shipping, please feel free to contact our customer service team.

Absolutely! At Shonan-to, we take the security and safety of our customers very seriously. We use industry-standard encryption to protect all sensitive information provided during transactions, and we never share your personal information with third parties. Additionally, we only work with trusted suppliers and manufacturers to ensure the quality and authenticity of our products. Shop with confidence at Shonan-to!